Cincom Contact Center Insights

Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom.

Louis Columbus was recently a panelist at the Green Technology World™ Conference where he discussed the environmental impact of virtual contact centers and remote agents.

In this podcast Louis answers some of the questions he covered at the conference including:

- Why are so many companies are adopting green technologies now?
- How does a virtual contact center help companies become more “green?”
- What are other advantages of virtual contact centers?
- How does the virtual contact center improve customer service?
- Where will green technologies be in the next 2-10 years?