Cincom Contact Center Insights

September 04, 2007 09:32 PM PDT

Guest: Rick Daley, EVP Business Development, CallCopy, Inc.

CallCopy ( www.callcopy.com ) is one of the fastest growing companies in the call recording/quality monitoring industry.

Recently Rick Daley delivered a webcast titled, This Call May NOT be Recorded! Are You Breaking the Law?

In this podcast, I talk to Rick about a few of the regulations and call recording best practices he addressed in this recent presentation.

You can view the complete recorded webcast -- This Call May NOT be Recorded! Are You Breaking the Law? at:
www.crmxchange.com/webcast/callcopyaug07.asp

You can also download Rick’s latest whitepaper on this same subject at:
www.crmxchange.com/featured-offer/callcopysept07.asp

Podcast Summary

Best Practices in Customer Service.

Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.

Randy is marketing manager for Cincom's Customer Experience Management Systems

My Odeo Channel (odeo/d557dc15ebb46e5c)