Cincom Contact Center Insights
Best Practices in Customer Service
ATA Today-Tim Searcy interviews Randy Saunders of Cincom
March 03, 2007 10:50 AM PST
Recorded live at the 2006 ATA (American Teleservices Association) Convention & Expo. In this episode of ATA TODAY, Tim Searcy interviews Randy Saunders of Cincom.
To see the video interview, go to http://optimumcgi.com/ATA_interview_page5.htm
For more information on Cincom, go to www.cincom.com/synchronyCustomer Experience Happens in the Contact Center
February 18, 2007 09:58 AM PST
Based on the Cincom white paper, "Customer experience happens in the contact center: Learn how to optimize every experience and build loyalty with insights from Shaun Smith." Available at www.cincom.com/webcast
Customer experience expert Shaun Smith identifies four criteria that are the base for any sustainable customer experience management effort. A positive, managed customer experience must be based on processes that are:
Great customer experiences are no accident, as industry-leading companies prove again and again. This white paper discusses and illustrates with real-world observations:
Along with the whitepaper, www.cincom.com/webcast also contains the on-demand Webcast: See, Feel, Think, Do: Creating break-through ideas to deliver the perfect customer experience. Shaun Smith reveals the techniques that top companies utilize to develop ideas that solve their customers’ needs. And the best part is anybody can do it!
Best Practices in Customer Service.
Sharing strategies and techniques top organizations utilize to deliver outstanding customer experiences.
Randy is marketing manager for Cincom's Customer Experience Management Systems
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